Keep track of
your charging connection.
Connection history, a focused three-minute check, battery readings and charge-target notifications.
Contact supportWhat does a disconnection mean?
Cable Check records power disconnections and reconnections reported by Android. It cannot diagnose an internal cable break or identify a faulty component. Unplugging the cable yourself may also appear in the history.
If it keeps happening
Check the connection, then try a different cable and charger, changing one item at a time. If the issue continues across several combinations, the device or its charging port may need inspection.
Recording with the screen off
Enable automatic care in the app. You can stop it in the app or from the ongoing notification. Force-stopping the app, battery restrictions and manufacturer settings may interrupt recording. Unobserved periods are shown as gaps.
Missing a charge notification?
Enable automatic care and charge notifications, then choose a target. Check the app’s notification permission, notification channels and Do Not Disturb settings in Android. Notifications do not stop charging.
Get in touch
Email ohgnus56@gmail.com with your device model, Android version, app version and a description of the issue. Do not include passwords or unnecessary personal details. This support site is currently available in English and Korean; the app supports 12 languages.